Samektra Compliance Lens Support

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Need help with the Samektra Compliance Lens app? Use the options below and we’ll get back to you as soon as possible.

Contact Support
Email: support@samektra.com
(You can also use the contact form on this page.)

Typical Response Time
We aim to respond within 1–2 business days.

Frequently Asked Questions (FAQ)

1) How do I use the app?
Compliance Lens helps organize inspection notes, entries, and related compliance documentation in a mobile-friendly format. Open the app and follow the on-screen navigation to start a new entry or review previous items.

2) The app looks outdated or isn’t updating. What should I do?

• Close and re-open the app

• Confirm you have an internet connection

• If needed, reinstall the app to refresh cached content

3) Does the app work offline?
Some content may remain available if previously loaded, but full functionality may require an internet connection depending on the features you’re using.

4) Where is my data stored?
Depending on your configuration, data may be stored locally on your device and/or in connected services used by the app. If you have questions about your setup, contact support.

5) I found a bug. How do I report it?
Email support@samektra.com with:

• Device model (iPhone/iPad) and iOS version

• App version

• What you were doing when the issue happened

• Screenshots (if possible)

Privacy

Read our Privacy Policy here: https://www.samektra.com/privacy